Returns & Exchanges
Lanificio Colombo is committed to ensuring your complete satisfaction; if you are not satisfied with your purchase, you may return any item within 14 days of receipt for a full refund or exchange. All returned items must be in their original condition, unworn, and with all luxury packaging and security tags intact.
Request a Return
Log into your account or access the 'Orders' section to select the items you wish to return and receive your Return Authorization Number.
Prepare the Package
Place the items in their original Lanificio Colombo box and ensure the package is securely sealed to protect the delicate fibers during transit.
Attach the Label
Affix the pre-paid return shipping label provided in your original shipment over the previous delivery information on the exterior of the box.
Ship and Track
Drop off your package at the nearest authorized courier point or schedule a collection; you will receive a confirmation email once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing