Frequently Asked Questions
Discover everything you need to know about our noble fibers and luxury services.
What makes Lanificio Colombo fiber unique?
We specialize in the world's most precious noble fibers, including cashmere, baby cashmere, and vicuña. Our vertically integrated production in Italy ensures the highest quality control from the raw material to the finished garment.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide via premium couriers. Delivery times vary by region, typically ranging from 2 to 5 business days for international orders.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact to be eligible for a refund.
How should I care for my cashmere garments?
To preserve the beauty of your garments, we recommend professional dry cleaning or careful hand washing in lukewarm water with a specific wool detergent. Always dry flat and away from direct heat sources.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Google Pay for a secure shopping experience.
Can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow the journey of your package in real-time.